Plastic ramps on the sides of the nozzlesĭo not touch the ink nozzles. There are three areas on the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts.įigure : The three areas on the printhead that need to be cleaned Lift the printhead to remove it from the carriage. Lift the latch handle on the carriage until it stops. To remove a cartridge, press the tab on the front of the cartridge and then pull it up to remove it from its slot. This could result in damage to both the printer and the cartridges. CAUTION:ĭo not leave the cartridges outside of the printer longer than 30 minutes. Remove all of the cartridges, and then place them on a piece of paper with the ink nozzles pointing up. Wait until the carriage is idle and silent before continuing. The carriage moves to the center of the printer. Press the Power button to turn on the printer, if it is not already turned on. Step 1: Remove the cartridges and printhead Chinese to HP forums, I see that you are getting "Missing or failed printhead" error message.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If you wish, to say thanks for my effort to help, click the "Thumbs Up" to give me a Kudos. If this helps you to reach a solution, please click the "Accept as Solution" button. If you aren't getting an IP address for the printer now, let me know. Step 2: Install Windows update KB3147458 (Windows 10 only) and Step 9: Other things to try: Disable Simple Network Management Protocol should help. Try the steps in this document if the issue persists: Printer is Offline. Printer Does Not Maintain Wireless Connection.If the printer still has an IP address, I would skip to Step seven: Assign the printer a static IP address. Please check out the following to see if one of them will help. I wasn't sure if you meant that you were connected again but you couldn't print or if you couldn't get connected again. ![]() Greetings for accessing the HP Support Forums for extra support! I see that you are experiencing issues staying connected wirelessly. I will do my best to assist you with this issue. There is no printer error similar to what I referred to above, just no response.
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